Support at Home Program
If you or a loved one receives Support at Home funding, you can use it to access mobile physiotherapy and occupational therapy delivered directly to your home. Back2You Therapy works with older Australians across South East Queensland to help maintain independence, safety and quality of life.
- AGED CARE
- SUPPORT AT HOME
- HOME CARE PACKAGES
we come to you
If you or a loved one is registered with the Support at Home program previously known as Home Care Packages you can access mobile physiotherapy and occupational therapy at no out-of-pocket cost. Our AHPRA-registered clinicians come to you, whether that’s your home, aged care residence or community setting, and build programs that fit the life you are actually living.
Allied Health Services Covered Under Support at Home
Our Commitment to Exceptional Care
The Same Therapist. The Same Standard. Every Visit.
We focus on:
- Mobile, in-home service delivery
- Clinicians experienced in aged care and neurological conditions
- Same therapist for continuity of care
- Clear communication with families, carers and care managers
- Therapy that adapts as needs and goals change
- Goal-focused treatment aligned with everyday function and independence
Why Support at Home Participants Choose Back2You Therapy
Therapy That Fits Your Life
Every program is built around your real routine, home environment and personal priorities. Improvements are designed to translate into daily tasks, movement and independence — not just numbers on a report.
Clear Goals, Regular Reviews
Therapy is guided by clear goals and reviewed regularly as your needs change. Progress is shared with families and care managers so everyone stays informed and aligned throughout.
Coordinated With Your Care Team
We work alongside families, carers, care managers, GPs and other health professionals to ensure therapy is connected to your broader Support at Home care plan and delivering real outcomes.
Our Mobile Allied Health Services
In-Home Allied Health for Support at Home Participants
Older Australians on the Support at Home program
Stroke and stroke recovery
Parkinson's disease and neurological conditions
Post-surgery recovery — hip, knee or spinal
Recent hospital discharge or rehabilitation
Falls prevention and balance issues
Age-related weakness and deconditioning
Chronic pain affecting daily movement
Difficulty with daily tasks and home safety
Equipment prescription and home modifications
Managing a progressive condition long-term
Hydrotherapy
A lifetime of better health.
Our Therapists
Meet Your New Team
Julian Carmichael
Director & Senior Physiotherapist
10+ years experience
Neurological, Disability & Aquatic Physiotherapy
Emily Monk
Senior Occupational Therapist
15+ years experience | NDIS Assessments, Home Modifications & Paediatric OT
Hea "Kimmy" Kim
Physiotherapist
8+ years experience | Neurological Rehab, Hydrotherapy & Manual Therapy
Where Do You
Need Support?
Real People. Real Results.
Working with Emily from Back2youTherapy is life changing. She has a special way of personalising her therapy supporting our participants to grow. One thing that that stood out is how she has built trust and also popping in a side of fun with her therapy sessions. Emily is skilled in plan writing and her communication and care is second to none.
Kylie Jefferies
Frequently Asked Questions
What funding levels are available under the Support at Home program?
The Support at Home program provides funding through classification levels based on your assessed care needs. Each level provides a different budget that can be used across a range of approved services including physiotherapy and occupational therapy. Your funding level is determined through a My Aged Care assessment. If you believe your needs have changed since your last assessment, you can request a review through My Aged Care at any time.
Can I choose my own allied health provider under Support at Home?
Yes. Under the Support at Home program you have the right to choose your own allied health provider. You are not required to use a provider recommended by your care manager or package provider. Back2You Therapy works with Support at Home participants across Brisbane and the Gold Coast who have chosen us as their preferred physiotherapy and occupational therapy provider. Contact us directly and we will work with your care manager to get started.
How is Back2You Therapy different from other Support at Home allied health providers?
The biggest difference is consistency. Many allied health providers rotate staff regularly, meaning you see a different clinician each visit. At Back2You Therapy, we match each Support at Home participant with a dedicated therapist who visits them consistently over time. That continuity allows the therapist to build a genuine understanding of the client, track meaningful progress and deliver care that improves with every session rather than starting from scratch each time.
Can both physiotherapy and occupational therapy be included in my Support at Home plan?
Yes. Many of our Support at Home clients access both physiotherapy and occupational therapy as part of their care plan. Our physio and OT work closely together, sharing information and aligning their programs so that every aspect of your care is working toward the same goals. This is particularly effective for older adults managing neurological conditions, recovering from a hospital stay or working toward greater independence across multiple areas of daily life.
What happens at my first Support at Home session with Back2You Therapy?
Your first session is an initial assessment carried out in your home. Your therapist will take the time to understand your current health status, your home environment, your daily routine and the goals that matter most to you. They will also liaise with your care manager to ensure therapy is aligned with your Support at Home plan. From that first session, a personalised program is built specifically around your needs and circumstances. Sessions run approximately 45 to 60 minutes.
Can I switch to Back2You Therapy if I am already receiving Support at Home allied health from another provider?
Yes. If you are currently receiving physiotherapy or occupational therapy under the Support at Home program from another provider and would like to switch to Back2You Therapy, the process is straightforward. Contact your care manager to discuss updating your care plan and then reach out to our team on 1300 858 555. We will handle the transition as smoothly as possible and ensure there is no unnecessary gap in your therapy.